Overview
This policy explains how Laguna Beach Water Damage Pros handles information when you visit this website or call our line. Our service is call-only. We do not offer forms, accounts or online booking on this site.
Last updated: 2026
Information we collect on a call
When you call, we may ask for your name, your phone number, the address of the loss and a description of what happened. We may also ask what caused the water and which rooms are affected. You decide what to tell us, though we cannot send a crew without an address.
Your phone number may also be visible to us through the phone system when you call.
Call recording
Calls to our line may be recorded for quality and training purposes.
If you do not want to be recorded, tell the dispatcher at the start of the call and we will discuss options.
How we use information
We use what you tell us to dispatch a crew, to explain scope and price, and to follow up on the job you called about. We may also use call recordings to review quality and to train the people who answer the line.
We may share job details with the licensed and insured professionals who respond to your address, so that they know where to go and what to expect.
Cookies and analytics
Like most websites, this site may use cookies or similar tools to understand how pages are used, such as which pages are visited and which devices people use. This helps us fix problems and improve the pages. You can block or delete cookies in your browser settings, and the site will still work.
Tools that count visits or measure calls may be provided by third parties, and they follow their own policies.
Third-party links
Some pages link to outside sources such as government agencies. We do not control those sites and are not responsible for their privacy practices.
Keeping information secure
We take reasonable steps to protect the information you give us. No method of storage or transmission is perfectly secure, so we cannot promise absolute security.
Your choices and contact
You may ask what information we hold about your call, ask us to correct it, or ask us to delete it, subject to any legal duty to keep records. Email [email protected] or write to 465 Forest Ave, Laguna Beach, CA 92651.
We may update this policy from time to time. The date at the top shows the latest version.