How to reach us
We take water damage and mold calls by phone only, at (949) 670-0939, every hour of every day. There is no contact form, no chat and no booking page. That keeps the line free for people with water on the floor.
Our base is 465 Forest Ave, Laguna Beach, CA 92651. This is a dispatch base, so please call before you come by. You can also write to [email protected] for general questions, but anything with active water should be a phone call.
Safety first
Do not touch electrical equipment if it is wet or if you are standing in water. Turn off the electricity only if it is safe to do so. If you smell gas, see sparks or fear a structural collapse, leave the building and call 911.
Contact details
Phone
24/7 emergency dispatch. The fastest way to reach a crew.
Address
465 Forest Ave, Laguna Beach, CA 92651.
[email protected], for non-urgent questions.
Hours
Open 24 hours a day, seven days a week.
What to have ready when you call
The address
Give the street address, unit number and any gate code. Gated communities in Laguna Beach can hold a crew at the entrance.
The source
Say whether it is a burst pipe, an overflow, a storm leak or a sewage backup, and whether it is still running.
The rooms affected
Tell us which floors and rooms are wet, and what the surfaces are, such as hardwood, tile, carpet or drywall.
Your policy
If you have homeowners insurance, keep your policy number nearby. Check your policy for what it covers.
A few photos
Photos of the damage taken before cleanup help when you talk with your insurer.
What happens next
After your call, the process looks like this.
- 1
Dispatch
We send a licensed and insured crew. Same-day response is offered when available.
- 2
Assessment
The crew checks the damage with moisture meters and a thermal imaging camera.
- 3
Scope and price
The scope and price are explained before work starts.
While you wait
If it is safe, close the main water valve, lift valuables off wet floors and keep people and pets out of dirty water. Do not walk or wade through floodwater, which can be contaminated. For more detail on the work, see our emergency water removal page or the services overview.
After the crew arrives
The crew checks the structure with moisture meters and a thermal imaging camera, then explains what they found. If water is standing, extraction units come first, and air movers and LGR dehumidifiers follow once the bulk of it is out. You hear the plan and the price logic before work begins.
If you rent, tell the dispatcher and also tell your landlord or property manager. If you own, you may want to call your insurer soon after, and keep a log of calls and copies of correspondence, as the California Department of Insurance claims guide advises.
Find Us
465 Forest Ave, Laguna Beach, CA 92651